{
  "shipping": {
    "title": "Shipping Policy",
    "summary": "Free Australia wide delivery on orders of ${{ site.delivery.freeThreshold }} or more; a flat ${{ site.delivery.fee }} delivery charge applies below that. Orders are picked and packed in 24 to 48 hours and arrive in 5 to 7 days.",
    "content": "Shipping Last updated 12 August 2026. Where we deliver We deliver to every state and territory in Australia, including regional and remote addresses. What delivery costs Delivery is free on orders of $75 or more. Below that, a flat $27.5 delivery charge applies. The charge is shown in your basket before you pay, so there is nothing added at the last step. We do not currently offer an express or next-day delivery option. Every order goes by the same tracked standard service. How long it takes Orders are picked and packed within 24 to 48 hours. Delivery then takes 5 to 7 days. Allow about a week from placing your order to it arriving. Tracking Every order is sent tracked. You will receive an email with a tracking number once your order has actually shipped, which is normally 24 to 48 hours after you order. We do not receive a tracking code before the parcel is collected, so there is nothing to send you before then. Once you have your tracking number you can follow the parcel on our track your parcel page. Separate parcels For practical reasons, items in the same order may be sent in more than one parcel and may arrive on different days. If you have received part of an order and are unsure about the rest, email us and we will check it for you. Questions before you order If you need an order by a particular date, email us at theteam@petworld.net.au before you buy and we will tell you honestly whether it is achievable.",
    "url": "https://petworld.net.au/shipping/"
  },
  "returns": {
    "title": "Returns Policy",
    "summary": "Consumer guarantees under the Australian Consumer Law on every item, which cannot be excluded: a refund or replacement of your choosing for a major failure. Plus our own 15 day change of mind window, unused and in the original packaging, with the return postage yours. No cancellation fee and no handling fee.",
    "content": "Refunds & Returns Last updated 2 September 2026. This policy sets out your rights as a consumer buying from us in Australia. Your consumer guarantees come first Every item we sell comes with guarantees that cannot be excluded under the Australian Consumer Law. Goods must be of acceptable quality, fit for the purpose we said they were for, and match their description. If something has a major failure , you choose: a refund or a replacement. You can also ask to be compensated for any other reasonably foreseeable loss or damage. If the failure is minor , we may repair the item instead, within a reasonable time. Nothing on this page, and nothing anywhere else on this site, takes those guarantees away. Changing your mind: our own 15 day window Australian law does not give an automatic cooling off period on an online order, so this part is our promise rather than a statutory right. You have 15 days from your purchase to return an item you have simply changed your mind about, or that turned out to be the wrong size or no longer needed. The item has to come back unused and in its original packaging, with your order confirmation or receipt, and the return postage is yours. We do not charge a cancellation fee or a handling fee. It is still worth asking before you order if you are unsure whether something fits. Email us the measurement of the animal or the space you have and we will tell you straight, because a return you avoid is easier than a return you have to make. Cancelling before dispatch Any order can be cancelled before it leaves us, at no charge. Most orders ship within 24 hours, so email us as soon as you can and we will tell you where yours has got to. Faulty, damaged or incorrect items This part applies to everything we sell and nothing above affects it. If your order arrives faulty, damaged or not as described, contact us and we will put it right at no cost to you, return postage included. That is your consumer guarantee under the Australian Consumer Law, not a concession. If a parcel arrives damaged, email us your order number with a photograph of the packaging and the item. Photographs help us take it up with the courier, so they speed things along, but they are not a condition of your rights. If your order does not arrive Tell us and we will chase the courier and either resend the order or refund it. Delivery is our responsibility until the goods reach you. How to return something Email theteam@petworld.net.au with your order number and a short note about what you would like to do. We will reply with the return address and confirm who pays the postage in your case. Please contact us before sending anything back, so it reaches the right place and is credited to your order. We process refunds within 24 to 48 hours of receiving the returned goods. Your bank or PayPal usually takes a few more working days to show the money back. If something goes wrong If you are unhappy with how we have handled a return, see our complaints handling policy . You can also take an unresolved complaint to the ACCC or to the fair trading office in your state or territory. Your consumer guarantees are not affected by anything on this page.",
    "url": "https://petworld.net.au/refunds-and-returns/"
  },
  "privacy": {
    "title": "Privacy Policy",
    "summary": "How Pet Supply Company collects, uses, shares and protects your personal data, including cookies and analytics.",
    "content": "Privacy Policy Last updated 12 August 2026. This Privacy Policy explains how Pet Supply Company (a division of BuyFactory Direct Pty Ltd, \"we\", \"us\" or \"our\") collects, uses, shares and protects your personal information when you visit petworld.net.au or buy from us. We are committed to handling your data lawfully, fairly and transparently. If you have any questions about this policy or your data, contact us any time at theteam@petworld.net.au or call +66 98 391 3877 . Information We Collect We only collect the data we need to run our store and serve you well. This may include: Information you give us : such as your name, delivery and billing address, email address and phone number when you place an order or contact support. Payment information : handled securely by our payment processors. We do not store full card numbers on our servers. Information collected automatically : such as your IP address, browser and device type, pages viewed and referring site, gathered through cookies and similar technologies. Cookies, Analytics & Tracking We use cookies and similar technologies to keep the site working, remember your preferences, understand how the site is used, and measure the performance of our marketing. Cookies fall into a few broad categories: Essential cookies : required for core functions like navigating the site and keeping items in your basket. Analytics cookies : help us understand how visitors use the site so we can improve it. Advertising cookies : used to measure and improve the relevance of our ads. You can control or disable cookies through your browser settings at any time. Blocking some cookies may affect how parts of the site work. Third-Party Tools (Google & Meta) To understand our audience and run effective, measurable advertising, we use trusted third-party services. These may set their own cookies and process limited data according to their own privacy policies: Google : including Google Analytics and the Google Ads / Google Shopping tag, to measure traffic and conversions. Meta (Facebook & Instagram) : including the Meta Pixel, to measure the performance of our social advertising. These tools may collect information such as pages visited and actions taken on our site. We do not sell your personal data. You can review Google's and Meta's privacy practices on their respective websites, and adjust ad personalisation through their settings. How We Use Your Information To process and deliver your orders and provide customer support. To send order confirmations, delivery updates and, where you've agreed, marketing emails. To improve our website, products and service. To prevent fraud and keep our store secure. To comply with our legal and tax obligations. How We Share Information We share data only as needed to operate the store, for example with payment processors, delivery couriers, and the analytics and advertising providers named above. We require these partners to protect your data and use it only for the services they provide to us. We may also disclose information where required by law. Data Retention We keep personal data only as long as necessary for the purposes set out in this policy, including meeting legal, accounting and reporting requirements. When data is no longer needed, we securely delete or anonymise it. Your Rights Depending on your location, you may have the right to: Access the personal data we hold about you. Request correction of inaccurate data. Request deletion of your data (\"right to be forgotten\"). Object to or restrict certain processing, including direct marketing. Request a copy of your data in a portable format. Withdraw consent at any time where processing is based on consent. To exercise any of these rights, email us at theteam@petworld.net.au . We'll respond within the timeframe required by applicable law. If you are unhappy with how we have handled your data, you have the right to complain to the Office of the Australian Information Commissioner (GPO Box 5218, Sydney NSW 2001, oaic.gov.au ), the regulator for the Privacy Act 1988. Data Security We use appropriate technical and organisational measures to protect your data, including encrypted (SSL) connections during checkout. No method of transmission over the internet is completely secure, but we work hard to safeguard your information. Children's Privacy Our store is intended for adults. We do not knowingly collect personal data from children under 16. If you believe a child has provided us with data, please contact us so we can remove it. Changes to This Policy We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised \"last updated\" date. Contact Us Pet Supply Company, a division of BuyFactory Direct Pty Ltd Administration Office: Suite 307, Norwest Central, 12 Century Circuit, Norwest NSW 2153, Australia Registered address: Suite 40, 47 Moo 1, T. Nawoong, Meaung, Phetchaburi 76000, Thailand ABN: ABN 30 656 628 938 Email: theteam@petworld.net.au International call centre: +66 98 391 3877",
    "url": "https://petworld.net.au/privacy-policy/"
  },
  "terms": {
    "title": "Terms & Conditions",
    "summary": "The terms that apply when you use the website and buy from Pet Supply Company.",
    "content": "Terms & Conditions Last updated 12 August 2026. These Terms & Conditions govern your use of petworld.net.au and any purchase you make from Pet Supply Company (a division of BuyFactory Direct Pty Ltd, \"we\", \"us\" or \"our\"). By using our website or placing an order, you agree to these terms. Please read them carefully. Use of the Website You may use our website for lawful purposes only. By accessing the site you agree that you will not: Use the site in any way that breaches applicable laws or regulations. Attempt to gain unauthorised access to our systems, or interfere with the site's operation or security. Copy, reproduce or redistribute our content (text, images, branding and design) without our written permission. Submit false information or impersonate any person or entity. All content on this website, including the Pet Supply Company name, logo, product imagery and copy, is our property or that of our licensors and is protected by intellectual property laws. Products & Descriptions We take care to describe our products accurately, including materials, dimensions and certifications. Product photos are for illustration; slight natural variation in colour and finish can occur. Where a product has a limit worth knowing, such as the fixing spacing needed for heavy drapes, it is published on the product page. Pricing All prices are shown in Australia dollars (AUD) and include GST where applicable. We make every effort to ensure prices are correct at the time of publishing. If we discover an error in the price of an order you have placed, we will contact you to confirm whether you wish to proceed at the correct price before dispatching. Orders & Purchase Terms Placing an order constitutes an offer to purchase. A contract is formed once we confirm and dispatch your order. We reserve the right to refuse or cancel any order, for example where stock is unavailable or where we suspect fraud. If we cancel an order you have paid for, we will issue a full refund. You are responsible for providing accurate delivery and contact details. We are not liable for delays or failed deliveries caused by incorrect information. Payment & Security Payment is taken at checkout through our secure, encrypted (SSL) payment providers. We do not store your full card details. Your order will be processed once payment is authorised. Shipping, Returns & Cancellations Delivery times, coverage areas, and full return and refund conditions are set out in our Shipping and Refunds & Returns pages, which form part of these Terms. Limitation of Liability To the fullest extent permitted by law: Our total liability arising from any order is limited to the amount you paid for the products in that order. We are not liable for indirect, incidental or consequential losses, or for loss of profit, data or opportunity. We provide the website \"as is\" and do not guarantee it will always be available, uninterrupted or error-free. Nothing in these Terms excludes or limits our liability for death or personal injury caused by negligence, for fraud, or for any liability that cannot be excluded under applicable law. These Terms do not affect your statutory consumer rights. Governing Law These Terms are governed by applicable law, and any disputes will be handled in accordance with the relevant jurisdiction. Your statutory rights as a consumer remain unaffected. Changes to These Terms We may update these Terms from time to time. The version published on this page at the time you place an order is the version that applies to that order. Questions about these terms? Email theteam@petworld.net.au or call +66 98 391 3877 , our team is happy to help. Contact Us Pet Supply Company, a division of BuyFactory Direct Pty Ltd Administration Office: Suite 307, Norwest Central, 12 Century Circuit, Norwest NSW 2153, Australia Registered address: Suite 40, 47 Moo 1, T. Nawoong, Meaung, Phetchaburi 76000, Thailand ABN: ABN 30 656 628 938 Email: theteam@petworld.net.au International call centre: +66 98 391 3877",
    "url": "https://petworld.net.au/terms-and-conditions/"
  }
}